Refund and Returns Policy

Last Updated: January 2025

At Genesutra, we are committed to providing high-quality genetic testing services to help you understand your health better. Please review our Refund and Returns Policy carefully, as it governs the purchase and use of the services provided on our website.

1. No Refund Policy
Once a genetic testing package is purchased and the sample has been received or the service has been initiated, no refunds will be provided. This applies to all test packages purchased through our website. By completing your purchase, you acknowledge and agree to this no-refund policy.

2. Reasons for No Refunds
Due to the personalized nature of genetic testing services and the irreversible process of analyzing biological samples, we are unable to provide refunds or returns once the service has been initiated. This includes, but is not limited to:

• Genetic testing packages ordered and processed.
• Samples that have been received and are in the process of analysis.
• Test results and reports that have been generated.

3. Cancellations
You may cancel your order before submitting your sample or before the test has been processed. If you wish to cancel an order before any action has been taken, please contact our customer service team immediately at info@genesutra.com or 95128 77799. If cancellation is confirmed before the test has been initiated, we may offer a credit or other options at our discretion.

4. Incorrect Orders or Errors
In case there was an error in the test package selection or a technical issue during your purchase, please contact us within 24 hours of placing your order. We will review the situation and, if applicable, may provide a solution or alternative based on the circumstances.

5. Issues with the Test or Results
If you experience any issues related to the accuracy or quality of your test results, please contact us for assistance. We may re-assess or investigate any concerns you have, but please note that we do not provide refunds for test results, even in the case of errors in testing. Re-testing may be offered at an additional cost if deemed necessary.

6. Contact Information
For any inquiries, cancellation requests, or concerns regarding our Refund and Returns Policy, please contact us at:
Email: info@genesutra.com
Phone: 95128 77799
Website: genesutra.com

By purchasing a test package from our website, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.